Independent COA certificates · Delivery in 1–3 business days · Cash on delivery
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Shipping and Payment

1. Delivery Coverage

peptamed.eu delivers orders throughout the European Union. All shipments are processed and handed over to the courier within 1 business day after order confirmation (for bank transfers — after the payment has been received). Orders placed on weekends or public holidays are processed on the next business day.

2. Delivery in Bulgaria

  • Courier: Speedy — to your address or to a Speedy office/locker of your choice;
  • Delivery time: 1–3 business days from dispatch;
  • Payment: cash on delivery or bank transfer, at your choice.

3. Delivery in Romania, Hungary and Other EU Countries

  • Courier: licensed courier companies with coverage in the respective country;
  • Delivery time: 2–5 business days from dispatch;
  • Payment: bank transfer; cash on delivery is offered where the courier service supports it — the available options are shown at checkout.

4. Shipping Costs

The shipping cost depends on the destination country, the weight of the parcel and the selected method (address or office) and is calculated and displayed automatically in the cart before you confirm the order. Indicative rates: delivery in Bulgaria — [SHIPPING COST BG]; delivery in Romania and Hungary — [SHIPPING COST RO/HU]; other EU countries — [SHIPPING COST EU]. Orders above a certain value may qualify for free shipping — the current conditions are stated on the site.

5. Payment Methods

  • Cash on delivery — you pay the amount due to the courier upon receipt of the parcel (in Bulgaria via Speedy; in other countries where available). The courier issues a document for the payment received;
  • Bank transfer — after completing the order you receive an email with our bank details and your order number to use as the payment reference. The order is dispatched once the amount has been credited to our account, usually within 1 business day.

6. Product Storage and Stability

The research peptides we offer are supplied in lyophilised (freeze-dried) form and are stabilised for transport at room temperature — short transit periods do not affect their quality. Nevertheless, we recommend that you:

  • accept the parcel at the earliest opportunity and do not leave it for prolonged periods in a car or in direct sunlight;
  • store the products in a refrigerator after receipt, in accordance with the label instructions;
  • follow the temperature recommendations stated for the specific product for long-term storage.

7. Shipment Tracking

When your parcel is handed over to the courier, you receive an email with the waybill number and a real-time tracking link. For deliveries in Bulgaria you can also track the parcel on the Speedy website and mobile app. If the courier cannot reach you at the address, you will receive a message with instructions for redelivery or pickup from an office.

8. Delivery Issues

Please inspect the parcel upon receipt. If the packaging is visibly damaged, you may ask the courier for a damage report or refuse to accept the parcel. In case of delay, a lost parcel or any other issue, contact us at [EMAIL] or [PHONE] — we will follow up with the courier company immediately. The detailed procedure for damaged or incorrect products is described on the ‘Returns and Claims’ page.